FAQ mjudi — All Your Answers in One Place

The minimum age to register and use the mjudi platform is 18 years old. This is a non-negotiable policy. Age verification will be conducted during the KYC process prior to your first withdrawal. Any account found to be registered under the name of a minor will be terminated immediately.

No. Each individual is only permitted to hold one active account at mjudi. Registering multiple accounts using the same or different information violates our terms of service and may result in the suspension of all related accounts and forfeiture of any balances within them.

Any changes to important details such as your phone number or email must be done through the Account Settings section after logging in, or by contacting our customer support. Identity verification is required before any changes are approved to ensure your account's security.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal is processed. You will need to submit a valid copy of your MyKad or passport. The process is typically completed within 1 business day. It is a standard security measure to ensure only the genuine account owner can make withdrawals.

To close your account, contact our customer support team via Live Chat or email. Ensure you have withdrawn all remaining balance first. If the closure is for responsible gaming reasons, we offer a self-exclusion option that is more flexible than permanent closure.

Click the "Forgot password?" link on the Login page, enter your registered phone number or email, and you will receive an OTP code to reset your password. If you do not receive the OTP, contact our customer support for account recovery assistance via an alternative channel.

The minimum deposit at mjudi is just RM 20. There is no set maximum deposit limit for standard transactions, though large deposits may require additional verification in accordance with platform security policy. Funds are credited to your account instantly once payment is successfully confirmed.

Deposits via DuitNow and FPX are usually credited instantly or within a few minutes. Deposits via manual bank transfer may take up to 30 minutes depending on bank processing times. If your deposit has not been credited after 1 hour, please contact our support team with proof of payment.

mjudi does not charge any processing fees for deposits. You receive the full amount you deposit into your gaming account. However, any fees charged by your own bank for the transfer may vary and are your personal responsibility.

No. All deposits must be made from a bank account registered in the same name as the mjudi account holder. Third-party deposits are not accepted and may result in account suspension along with additional verification procedures before any withdrawal is permitted.

The minimum withdrawal at mjudi is RM 50. The maximum daily withdrawal limit is RM 50,000 for standard accounts that have passed KYC. For withdrawals exceeding the daily limit, contact our customer support team for further discussion.

Withdrawals may be rejected or delayed for several reasons: incomplete KYC, unmet bonus rollover requirements, bank account details that don't match your registration information, or detected suspicious activity. Check your email or notification messages from mjudi for the specific reason, or contact our support team for further clarification.

mjudi does not charge processing fees for standard withdrawals. However, for withdrawals that exceed the set monthly free transaction limit, a nominal fee may apply. Full details can be found in the platform's Terms and Conditions.

mjudi withdrawals can be made to all major bank accounts in Malaysia, including Maybank, CIMB, RHB, Public Bank, Hong Leong Bank, AmBank, Bank Islam, Bank Rakyat, and more. The bank account must be in the same name as the mjudi account holder and have passed the KYC process.

Rollover requirements refer to the total wagering amount you need to reach before a bonus can be withdrawn. For example, if you receive a RM 100 bonus with a 20x rollover, you need to place a total of RM 2,000 in bets (100 × 20). Every bet placed in eligible games counts toward this rollover. Track your rollover progress in your account dashboard.

Yes, mjudi daily cashback is automatically credited to your account every morning based on your net losses from the previous day. The cashback rate is up to 5% depending on your membership tier. No application is required — everything happens automatically as long as your account is active.

Generally, only one active bonus is allowed at a time. However, certain bonus types such as daily cashback and loyalty bonuses can run concurrently with deposit bonuses. Details on permitted bonus combinations are stated in the specific terms of each promotion on the mjudi Promotions page.

Each bonus has its own validity period stated in the relevant promotion terms. Generally, the welcome bonus is valid for 30 days from the date of crediting, while weekly bonuses are valid for 7 days. Bonuses that expire without meeting the rollover requirements will be automatically forfeited without compensation.

Yes. All games at mjudi use a Random Number Generator (RNG) system that has been verified and audited by independent third parties. Live casino games are streamed in real time with real dealers, ensuring a transparent and tamper-proof gaming process. Game fairness is central to the trust built between mjudi and our players.

Some slot games at mjudi offer a demo or trial mode that lets you play without using real money. This is ideal for getting familiar with the game mechanics before wagering real money. However, wins from demo mode cannot be withdrawn — it is for practice and entertainment purposes only.

In the event of an internet or technical interruption during a game session, the mjudi system saves the last game state. When you log back in, the interrupted game can usually be resumed from the same point. If your balance is affected due to a technical disruption on the platform's end, contact customer support with your game session details for review and correction.

Change your password immediately through your account settings, then contact mjudi customer support 24/7 via Live Chat. We will review your account activity logs and can temporarily freeze your account while an investigation is carried out. Enable two-factor authentication (2FA) once your account is secure to prevent a recurrence.

Absolutely not. mjudi has never and will never ask for your password, bank card details, or OTP code through any communication channel, including phone, email, WhatsApp, or Live Chat. If anyone claims to be a mjudi representative and requests such information, it is a scam — do not share any information and report it to us immediately.

Log in to your account, go to Settings > Security, then select "Enable 2FA". Follow the instructions to link your phone number. After this, every login will require an additional OTP code. We strongly recommend all players enable 2FA as an extra layer of protection against unauthorised access.

For Android, a device running Android 6.0 or above with at least 2GB of RAM is recommended. For iOS, version 12 or above is required. A stable internet connection (either Wi-Fi or 4G/5G mobile data) is needed for a smooth gaming experience, especially for live casino games.

Yes, the mjudi mobile app offers features on par with the full website — including all games, deposits, withdrawals, promotions, customer support, and account settings. In fact, the app delivers a smoother experience optimised for touchscreens compared to accessing the site through a mobile browser.

First, check your internet connection. Try clearing your browser cache and retry. If the issue persists, the platform may be undergoing scheduled maintenance — check official announcements from mjudi through our communication channels. You can also contact our 24/7 customer support for the latest information on platform status.