Official Document

Terms and Conditions mjudi — Complete Platform Usage Guide

Please read these terms and conditions carefully before registering or using any mjudi services. By creating an account, you are deemed to have read, understood, and agreed to all terms stated herein.

Updated: 1 January 2026

Summary Key Terms

Six core things you need to understand before using the mjudi platform.

18-Year Age Requirement

Registration and use of the mjudi platform is only permitted for individuals aged 18 and above. Age verification will be conducted during the KYC process.

One Account Per User

Each user is permitted to hold only one active account. Duplicate accounts will be suspended and balances may be forfeited in accordance with platform policy.

Valid Deposits & Withdrawals

All deposits must be made using a supported payment method and in the name of the account holder. Withdrawals will be processed back to the original deposit method.

Bonus Rollover Requirements

All bonuses are subject to the specified rollover requirements. Bonuses may not be withdrawn until the rollover conditions are fully met, without exception.

Personal Data Protection

Your personal information is protected under mjudi's privacy policy. Data is not shared with third parties without your consent, except as required by law.

Fraud & Abuse Prevention

Any attempt at fraud, use of duplicate systems, or exploitation of platform vulnerabilities will result in immediate account suspension and forfeiture of balances.


This document constitutes a legal agreement between you ("User") and mjudi ("Platform"). Continued use of the platform following any changes to the terms signifies your acceptance of the updated terms.

1 Acceptance of Terms and Conditions

By accessing, registering for, or using any part of the mjudi platform — whether via the website, mobile app, or any other interface — you expressly accept and agree to be bound by all terms and conditions contained in this document, as well as the Privacy Policy and Responsible Gaming Guidelines, which form part of this agreement.

If you do not agree with any part of these terms, you are required to refrain from using the mjudi platform and to close your account if one already exists. Continued use after receiving a terms update notification constitutes acceptance of the new terms.

These Terms and Conditions may be updated from time to time. It is your responsibility to review this page periodically to ensure you are always aware of the latest version in effect.

2 Member Eligibility

To register and use the mjudi platform, you must meet all of the following eligibility requirements without exception:

  • Aged 18 years and above on the date of registration and throughout the duration of your use of the platform.
  • Not listed on the self-exclusion register of any recognized responsible gaming program.
  • Not residing in a region or country where the use of online gambling platforms is prohibited under applicable local laws.
  • Not currently acting as a representative, agent, or contractor of any competitor or third party while using the platform.
  • Capable of making valid legal decisions and not under any influence that impairs sound judgment.

Mjudi reserves the right to request proof of eligibility at any time. If any information provided is found to be inaccurate or misleading, mjudi reserves the right to suspend or terminate the account in question and withhold all pending withdrawals until the investigation is complete.

3 Registration & Account Management

3.1 One Account Per User

Each individual is permitted to own and operate only one active account on the mjudi platform. This includes the use of the same device, the same IP address, or the same payment method. Duplicate accounts discovered will be suspended immediately, and all balances, bonuses, and pending wins may be forfeited.

3.2 Accuracy of Information

You are responsible for ensuring that all registered information is accurate, up to date, and complete. Incorrect or misleading details — particularly your full name, date of birth, and banking information — may cause delays in withdrawal processing or result in account termination.

3.3 Identity Verification (KYC)

Mjudi conducts an identity verification process (Know Your Customer / KYC) before allowing the first withdrawal. Documents that may be required include:

  • Valid identity card (MyKad) or passport
  • Proof of current address (utility bill or bank statement)
  • Proof of ownership of the payment method used

The KYC process is typically completed within 1–3 business days after all required documents are received.

3.4 Password Security

You are solely responsible for the security of your account password. mjudi will not be liable for any losses resulting from unauthorized access to your account caused by your own negligence. Enabling two-factor authentication (2FA) is strongly recommended for an added layer of protection.

4 Deposit

Deposits to your mjudi account can be made via supported methods including DuitNow, FPX, direct bank transfer (Maybank2u, CIMB Clicks, RHB, Hong Leong Bank, Public Bank), and selected e-wallets. All deposits must be made in the name of the account holder to avoid any verification issues.

Deposit Methods Minimum Limit Maximum Limit Processing Time
DuitNow / FPX RM 20 RM 50,000 Immediately
Bank Transfer RM 50 RM 100,000 1–30 minutes
E-Wallet RM 10 RM 10,000 Immediately

All deposits are final once credited to the account. mjudi will not process any deposit cancellations at the user's request. If you experience an issue with a deposit, contact customer support within 24 hours of the transaction.

5 Withdrawal

Withdrawals from your mjudi account are processed subject to the following conditions, all of which must be fully met before a request is approved:

  1. The KYC process has been completed and the account has been successfully verified.
  2. All rollover requirements associated with active bonuses have been met.
  3. Minimum withdrawal is RM 50 per transaction.
  4. Withdrawal methods must match the deposit method — funds are returned to the original source.
  5. No withdrawals are permitted while an account investigation is ongoing.

5.1 Withdrawal Processing Time

Mjudi aims to process all approved withdrawals within 15 minutes to 2 business hours. Withdrawals requiring manual review (typically exceeding RM 10,000) may take up to 24 business hours.

To speed up your withdrawal, ensure your account has completed full KYC verification before submitting a withdrawal request. This avoids delays caused by additional identity checks.

6 Bonus and Promotions

All bonuses and promotions offered by mjudi are subject to specific conditions stated in their respective promotion terms. The following general terms apply to all bonuses unless explicitly stated otherwise:

6.1 Rollover Requirements

Received bonuses must be rolled over at the specified multiplier before withdrawal is permitted. For example, a RM100 bonus with a 30x rollover requires RM3,000 in total wagering before the bonus funds can be withdrawn. Games used to fulfill the rollover are also subject to the following additional rules:

  • Slot games typically contribute 100% toward the rollover.
  • Live Casino games typically contribute 10%–20% toward the rollover, depending on the game type.
  • Cancelled or incomplete games will not count toward the rollover.

6.2 Prohibition of Bonus Abuse

Mjudi actively monitors wagering patterns. If there is evidence of bonus abuse, arbitrage betting, or the use of low-risk betting strategies clearly intended to meet rollover requirements without genuine play intent, mjudi reserves the right to void the related bonus and winnings without prior notice.

Important: Bonuses cannot be transferred between accounts, cannot be directly converted to cash, and may not be used to fulfill other promotional requirements simultaneously unless otherwise stated.

7 Game Rules

Every game on the mjudi platform has its own rules displayed within the game interface. The following general rules apply to all games:

  • All games use a certified Random Number Generator (RNG) system that is free from manipulation.
  • Game results are final once a round is completed and cannot be altered for any reason.
  • In the event of a technical disruption during gameplay, mjudi will attempt to restore the game session. If restoration is not possible, the wager will be returned to the player's account.
  • Maximum winnings from a single bet may be capped in accordance with the respective game provider's rules.
  • Bets placed during system outages or technical errors may be suspended pending investigation.

8 Prohibited User Conduct

Users of the mjudi platform are strictly prohibited from doing the following:

  • Opening more than one account or assisting others in opening accounts for the purpose of bonus abuse.
  • Using automated software (bots), scripts, or any third-party tools to interact with the platform.
  • Manipulating or attempting to manipulate the wagering system, bonus system, or any technical system on the platform in any way.
  • Exploiting any technical errors, pricing mistakes, or system vulnerabilities discovered on the platform.
  • Cheating, deceiving, or disrupting other players in multiplayer games.
  • Using the platform for money laundering or any other illegal financial activities.
  • Impersonating mjudi staff or using the platform's name in an unauthorized manner.

Violating any of the above prohibitions may result in immediate account suspension or termination, forfeiture of all balances and bonuses, and legal action where applicable.

9 Account Suspension & Termination

9.1 Termination at User Request

You may request account closure at any time by contacting mjudi customer support. Before the account is closed, all eligible balances will be returned via the standard withdrawal method, subject to KYC review and fulfillment of any active rollover requirements.

9.2 Termination by mjudi

Mjudi reserves the right to suspend or terminate any user's account without prior notice in the following situations:

  • Confirmed fraud or attempted fraud.
  • Intentional or repeated violations of the terms and conditions.
  • False or misleading registration information.
  • Legal compliance requirements or requests from relevant authorities.
  • Account inactivity exceeding 12 consecutive months with no transactions.

10 Liability Limits

Mjudi shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from the use of the platform, including but not limited to:

  • Service disruptions caused by factors beyond mjudi's control (force majeure).
  • Losses due to unauthorized access to your account caused by user negligence.
  • Loss of winnings associated with technical errors acknowledged by a third-party game provider.
  • Damage to a user's device or system resulting from use of the platform.

In all cases, the maximum liability of mjudi to any user shall not exceed the total net deposits made by that user within the 30 days preceding the claim.

11 Amendment of Terms and Conditions

Mjudi reserves the right to amend, update, or replace any part of these terms and conditions at any time at the platform's sole discretion. Material changes will be communicated to users via registered email or in-platform notification at least 7 days before taking effect.

Continued use of the platform after the effective date of any terms update constitutes acceptance of the new terms. If you do not agree with the changes, you are required to stop using the platform and request account closure before the effective date.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the mjudi customer support team through the following channels:

Live Chat — available 24/7 within the platform
Response time: < 3 minutes (Live Chat), < 24 hours (Email)

Understand the Terms, Ready to Play?

Register a free account today and start enjoying over 1,000 games at mjudi — the online entertainment platform of choice for Malaysian players.

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